How do I get a quote?
You can book an appointment online or call us on 0117 966 9998 to book with one of our Sales Advisors who will visit your home and take the required information. Alternatively, you can provide approximate dimensions, layout of frames and location; this can be sent via email or entered using our online designer system.
What is typically involved with a home visit?
On average a home visit usually lasts around 30 minutes. If there are specific details you wish to discuss or if your home is older or has a non-traditional layout, the visit may last a little longer. The process will involve taking measurements, inspecting your existing windows, asking you some questions, and then providing you with a quote within 24 hours. Our goal is to make the visit as simple as possible, but we’ll take the necessary time to fully answer all your questions.
How long will it take to receive my quotation?
We aim to return all quotations within 24 hours; however, on larger projects this may take longer.
How do I book a home visit?
You can either book an appointment online by visiting https://www.caddywindows.co.uk/bookings/ or call 0117 966 9998 to make an appointment with one of our Sales Advisors.
How long will my quote be valid for?
We know that purchasing new windows and doors is a major investment and the last thing we would want to do is pressure you into making this important choice; therefore, our quotes are valid for 30 days.
What happens next?
To proceed with your quote, simply click order now and complete the quick online order form. Thereafter, you can select a convenient appointment for our surveyor to attend your home and carry out a thorough survey. After the survey, our Installation Team will help guide you through the process.
Do I have to pay the full amount when I order?
No, a minimum of 25% deposit is required when you place your order, with the outstanding balance payable on the final day of the installation. However, if you would like to take advantage of our upfront payment discount, then we would require full payment on order placement.
What is a final survey?
The final survey takes place after you place your order. Our fully trained surveyors will take accurate measurements and confirm the specification and design of your order; the surveyor will also ask of any dates you are unable to be around during the installation.
Do you use your own surveyors?
Yes, we employ fully trained surveyors with years of experience in the industry, who will carry out your final survey.
How long does a final survey take?
On average a final survey takes between 30 to 90 minutes depending on the size, location and access of your home, and how many items are on your order.
I would like to change my order, is this possible?
Our surveyor will take any amendment details from you and bring this back to the sales advisor to confirm if there is any price adjustment. The sales advisor will then be in touch to confirm the new layout and costs (if applicable) – there will be no requirement for the surveyor to make a return visit at this point.
What happens next?
Once you are happy with your survey and have signed your order we will place all materials into fabrication; please note, all materials are made to measure and bespoke to your home. At this point you will be notified via text of your installation date. If you don’t have a mobile number, we can send this via email, or alternatively we can give you a call to confirm.
Are your installers employed or self-employed?
All our installers are employed and trained to the highest standards to ensure the very best quality of installations anywhere in Bristol.
Do I need to be present during the installation?
On the first day of your installation we will require someone (preferably the person who has placed the order) to let our installers into your home. As all our fitters are fully employed you are more than welcome to leave them to carry on with your installation whilst you go to work. Our installation manager may visit your home to meet the installers and quality check the works.
How do I prepare for the installation?
Please remove all curtains, blinds and any other any window fittings. Also, if necessary, please have your security company remove alarm security sensors. Please move furniture or anything else in the way to make a clear path to the windows that are being replaced. It is also a good idea to take down any pictures or wall decorations close to the window as they could fall during removal of the old window or the installation of the new one due to vibrations. If you are unable to move any larger items, then our installers will be happy to help.
Where will you start the installation?
If you are having new windows installed upstairs and downstairs, we would always prefer to start on the upstairs windows first and then work our way down. We would always advise against fitting new windows downstairs and then removing windows above them – because of the danger of debris falling downwards on to the newly fitted windows below. We will always try to accommodate our clients’ needs to make sure that we follow a convenient route around your home if there is a requirement. e.g. If you prefer that we start in a bedroom first thing to allow you to use an office space in the morning – or if you want us to avoid a kitchen area at lunch time – just ask us and we will do our best to help.
Will the installation create a mess in my home?
Having major works like new windows and doors installed in your home will create mess; however, our fully employed installers are trained to install windows and doors with as little disturbance as possible. We will use dust sheets to cover your floor and furnishings in the surrounding area to keep mess to a minimum. Once our installation is complete, we will endeavour to go from room to room vacuuming any mess caused and aim to leave it just as clean we found it.
Will you remove and recylce my old windows and doors?
Yes, we will carefully remove all existing products and recycle where possible; this equates to approx. 98% of all project related waste. We always work hard to minimise our waste and use responsible disposal methods for the minimal waste we do have.
AFTERCARE & MAINTENANCE
What if I have a problem after the installation?
During our installation, any issues will be resolved immediately by our installation team. In the unlikely event of there being an issue following the installation, we have a dedicated aftercare team for issues that arise during your guarantee period. If this occurs, we will endeavour to return to your property at your earliest convenience. This can range from adjustments to doors and windows; to broken down double glazed units and handles, for example.
How do I contact your aftercare team?
Simply call 0117 966 9998 and one of our staff will be happy to help.
What should I clean my windows and doors with?
Clean glass and frames with a mixture of soap and water. We recommend using a soft cloth, but a paper roll is also fine.
How often should I clean my windows and doors?
Our windows and doors are designed to be as low maintenance as possible for you. Dirty frames and glass simply require a wipe down with a damp, soft cloth and soapy water to keep your windows looking as good as new.