FAQ

You can book an appointment online or call us on 0117 966 9998 to book with one of our Sales Advisors who will visit your home and take the required information. Alternatively, you can provide approximate dimensions, layout of frames and location; this can be sent via email or entered using our online designer system.

On average a home visit usually lasts around 30 minutes. If there are specific details you wish to discuss or if your home is older or has a non-traditional layout, the visit may last a little longer. The process will involve taking measurements, inspecting your existing windows, asking you some questions, and then providing you with a quote within 24 hours. Our goal is to make the visit as simple as possible, but we’ll take the necessary time to fully answer all your questions.

We aim to return all quotations within 24 hours; however, on larger projects this may take longer.

We know that purchasing new windows and doors is a major investment and the last thing we would want to do is pressure you into making this important choice; therefore, our quotes are valid for 14 days.

To proceed with your window and door quote, simply click order now and complete the quick online order form.

If you have instructed us to carry out the installation, our Surveyor will attend your home to take accurate measurements and confirm the specification and design of your order. Shortly after your survey, our order processing department will finalise your bespoke window and door designs. Thereafter, a copy of the order confirmation will be emailed to you and we’ll process your order to manufacture.

On average a final survey takes between 30 to 90 minutes depending on the size, location and access of your home, and how many items are on your order.

Yes, the Surveyor will take details of any amendments and forward to your Sales Advisor to confirm if there is any price adjustment. There will be no requirement for the Surveyor to make a return visit.

Once you are happy with your survey and signed off your order, we will place all materials into fabrication; please note, all materials are made to measure and bespoke to your home, so cannot be amended after being placed into fabrication.

On the first day of your installation, your Fitter will require someone (preferably the person who has placed the order) to let them into your home. You are more than welcome to leave them to carry on with your installation whilst you go out, but we would ask you to try and be present on completion of the works so that the Fitter can demonstrate your new products. A representative from Caddy Windows may visit your home during the installation to check on the progress of the job.

The Fitter will require (1) a clear path to the windows that are being replaced so please ensure that any ornaments or furniture are moved prior to the installation, including sofas, TVs, dressing tables, cupboards, bed side table etc. (2) Curtains, blinds and other window fittings to be removed by others. (3) Alarm security sensors, internet cables and doorbells to be removed by others. (4) Pictures or wall decorations close to the window and doors to be removed. (5) If you are unable to move any items, then the Fitters may be able to help but accept no liability for damage.

If you are having new windows installed upstairs and downstairs, the Fitter would always prefer to start on the upstairs windows first and then work our way down. (We recommend against fitting new windows downstairs and then removing windows above them, due to the danger of debris falling downwards on to the newly fitted windows below). Fitters will always try to accommodate your needs to make sure that they follow a convenient route around your home.

Having major works like new windows and doors installed in your home will create mess; however, your Fitter is trained to install windows and doors with as little disturbance as possible. Fitters will use dust sheets to cover your floor and furnishings in the surrounding area to keep mess to a minimum.

Yes, your Fitter will carefully remove all existing products and recycle where possible; this equates to 98% of all project related waste.

In the 10 years after your installation, if you have any issues that fall under guarantee, you simply report your issue via www.caddywindows.co.uk/issue and a service engineer will attend your home.

In the 10 years after your installation, if you have any issues that fall under guarantee, you simply report your issue via www.caddywindows.co.uk/issue and a service engineer will attend your home.

Clean glass and frames with a mixture of soap and water. We recommend using a soft cloth, but a paper roll is also fine.

Our windows and doors are designed to be as low maintenance as possible for you. Dirty frames and glass simply require a wipe down with a damp, soft cloth and soapy water to keep your windows looking as good as new.

Because we offer such an extensive range of products (both frames and glazing), they do vary. But as a guide, all our standard uPVC Window frames are A+ energy rated. When combined with our most popular glazing (Energy Toughened) the overall combined ratings are typically A Rated or equivalent. We will be pleased to advise this on your quotation, and provide certification where required proving our compliance. Our products meet or exceed all current Building Regulations requirements.

Low-e glass stands for ‘low emissivity’. Low-e is a coating that goes onto your double glazed units to help with energy efficiency. The low-e glass is designed to limit the amount of harmful UV rays that enter your home but at the same time permit the maximum amount of valuable window.

U-Value is a measurement of how effective a material is as an insulator. The better the u-value the more you improve the comfort and energy efficiency of your home.

Argon gas is an insulating gas that sits between two panes of glass to reduce the heat loss to the outside environment. Argon is heavier than air which acts as a barrier against the cold weather outside. Argon insulation improves the u-value in a home by 10% or more while also applying soundproofing properties. Argon is the principle gas used because it is inexpensive, non-toxic, and odourless.

Is water beading or ice forming on the inside surface of your windows? This is a sign that there is excess humidity in your home. Humidity — water vapor mixed with air — is drawn to the coolest surfaces, such as your window. Cool air cannot hold as much moisture as warm air, so windows and doors often collect this moisture and make it visible. A surface that is cooler than room temperature is more likely to show condensation.

This may indicate a breakdown within the unit. You should contact our aftersales team as this will be covered by your guarantee.

Each insulated unit is a sealed atmosphere, and the air in this atmosphere becomes layered, just as in any closed space. Warm air rises and since humidity is attracted to cooler air, condensation will often show near the bottom of the glass.

Conversely, exterior condensation, which forms on the outside pane of the window, typically occurs in the summer. This type of condensation can occur for several reasons: the glass temperature drops below the dew point temperature of the outside air, the air is still, there is a high relative humidity, there is a clear night sky, or there are plants located near your window or door. Exterior condensation usually evaporates as the day wears on and will not affect the interior of your home. Since you cannot control the relative humidity outside your home, the only step you can take to combat exterior condensation is to warm the inside surface of the window or door, as this is a way to warm the outside surface. Seeing exterior condensation on those rare days should be reassurance that your windows and doors are doing their job: keeping your heat in your home where it belongs and saving you money.

FENSA stands for ‘Fenestration Self-Assessment Scheme’ and is a declaration by Caddy Windows to the homeowner that the windows and doors they have replaced comply with current building regulations.

Any frames that have been replaced since 1^st April 2002 must be supported by a FENSA certificate or a building regs certificate to show they legally comply with Building Regulations.

A FENSA certificate is your assurance that the installer who fitted your windows or doors has complied with Building Regulations. It also means that your installation(s) will have been registered with the Local Council. These are legal requirements, and proof of them is essential when selling your home.

Shortly after the completion of your project, we register your details with FENSA who will send your Certificate of Registration to you directly. We recommend that you keep this certificate in a safe place as they are important and are required by solicitors if you come to sell your property in the future.

Please click on the following link and fill out the required information to find out if you have received your FENSA Certificate https://www.fensa.org.uk/fensa-certificate . If it shows you have been sent one and you are unable to locate it, you will need to pay £25 including VAT to have another sent out. If it does not show a certificate being sent, please contact us asap.

Yes, we have a 3,000sq.ft showroom with a huge range of products on display. Feel free to visit us and wander around searching for inspiration. Our sales staff are all employed, so will happily give you advice without any high-pressure sales techniques.

We cover Bristol and the surrounding areas within a 45-minute drive from our showroom (BS4 1UN).

Planning permission is not normally required for replacing your windows or doors, however there are a few circumstances where it may be required.  If you are wanting to replace windows in a listed building, or if the building is in a conservation area it’s best to get advice for your local council before carrying out any works.

This depends on the type of property that you have and access to the items being replaced. If this is deemed a requirement, then you will need to arrange a scaffold to be erected in the interest of Health and Safety.