Privacy & Cookies Policy
Caddy Windows® is a trading name of Caddy Windows Limited | Company No. 04404519 | Registered Office: 8 Enterprise Trade Center, Roman Farm Road, Bristol, BS4 1UN
This page explains how Caddy Windows® collects, uses and protects personal data, and how cookies are used on this website. Caddy Windows Limited is the data controller for the purposes of UK data protection legislation. For data enquiries please email [email protected]
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1.0 WHAT DATA WE COLLECT
1.1 We may collect and process customer names, property addresses, email addresses, telephone numbers, quotation details, survey information, installation records, order history, warranty and service records, payment information processed securely via third party providers, and website usage data collected through cookies. We do not intentionally collect special category personal data.
2.0 HOW WE USE YOUR DATA
2.1 We use personal data for providing quotations, processing and fulfilling orders, arranging surveys and installations, managing customer accounts, communicating regarding appointments and orders, handling warranty or service claims, complying with legal and accounting obligations, and sending marketing communications where consent has been provided.
3.0 LAWFUL BASIS FOR PROCESSING
3.1 We rely on contractual necessity to perform a contract or take steps prior to entering into a contract, legitimate interests in managing customer relationships and improving our services, legal obligations including tax and accounting requirements, and consent where required for marketing communications.
4.0 DATA SHARING
4.1 We may share personal data with manufacturers and system suppliers where required for warranty processing, with accountancy and bookkeeping providers, payment processors, IT hosting and website providers, and professional advisers. We do not sell personal data.
5.0 INTERNATIONAL TRANSFERS
5.1 Where third party providers store or process data outside the United Kingdom, appropriate safeguards are implemented in accordance with UK GDPR requirements.
6.0 DATA RETENTION
6.1 We retain customer data only for as long as necessary for contractual and legal purposes. Accounting records are retained for a minimum of six years in accordance with HMRC requirements. Marketing data is retained until consent is withdrawn.
7.0 DATA SECURITY
7.1 We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. However, no system can guarantee absolute security.
8.0 YOUR RIGHTS
8.1 Under UK GDPR, individuals have the right to request access to their personal data, request correction of inaccurate data, request erasure where appropriate, request restriction of processing, object to processing based on legitimate interests, request data portability where applicable, and withdraw consent at any time where processing is based on consent. Requests should be made in writing to [email protected]
9.0 COMPLAINTS
9.1 If you believe your data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk
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1.0 WHAT ARE COOKIES
1.1 Cookies are small text files placed on your device when you visit a website. They help websites function properly and provide information about user behaviour and website performance.
2.0 TYPES OF COOKIES WE USE
2.1 Essential cookies are necessary for the operation of the website and cannot be disabled.
2.2 Analytical cookies help us understand how visitors use our website so we can improve performance and functionality.
2.3 Marketing cookies may be used to measure the effectiveness of advertising and marketing campaigns.
3.0 COOKIE CONSENT
3.1 Non essential cookies are only placed on your device where you have provided consent via our cookie banner.
3.2 You may withdraw or modify your consent at any time using the cookie settings tool on our website.
4.0 MANAGING COOKIES
4.1 You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
5.0 THIRD PARTY COOKIES
5.1 Some cookies may be set by third party services such as analytics or advertising platforms. These providers operate under their own privacy policies.
6.0 UPDATES
6.1 This Cookie Policy may be updated from time to time and the latest version will always be published on this website.