As your questions below

FAQs

Are you FENSA registered?

Yes. FENSA stands for the Fenestration Self-Assessment scheme. It has been set up by the Glass and Glazing Federation (GGF) and other industry bodies, with government encouragement www.communities.gov.uk, in response to the Building Regulations. Our FENSA Registered No is 27100.

Why do I need a FENSA certificate?

When selling your property, your purchaser’s solicitors will ask for evidence that any replacement glazing installed since April 2002 complies with the Building Regulations. Your FENSA certificate will be required to be provided as evidence that your glazing complies with the Building Regulations.

What has to be FENSA certified?

When a window is completely replaced in an existing dwelling, it must comply with Approved Documents Parts L1B and K4 (England) or N (Wales) (safety in relation to impact). In addition, the building should not end up with a worse level of compliance with respect to other applicable parts of the Building Regulations, which includes Parts A (Structure), B (means of escape in case of fire), C (Moisture Penetration, F (ventilation), J (combustion appliances and fuel storage systems), M (access for the disabled) and Regulation 7 (Workmanship and Materials).

The Building Regulations for replacement windows state that “The situation must be made no worse than the outgoing windows”. For example if the outgoing windows contained trickle vents the new placement windows must include them.

Windows and doors in critical locations i.e. windows below 800mm from floor level and doors where the glass comes within 1500mm of the floor level to the start of the glass must contain safety glass (toughened or laminated) and must include the relevant safety mark clearly visible to comply with Approved Document N.

Compliance with the Gas Safety (Installation and Use) Regulations 1998 is also essential.

FENSA does not apply to conservatories, porches, commercial premises or new build properties or extensions. In all of these instances you are required to go through the Local Authority Building Control process. If your property is a flat then planning permission may be required before replacing your windows, therefore it is advisable to check this with the Planning Department of your Local Authority. If planning permission is required a FENSA registered company can register the installation for certification purposes. If you live in a property that is a Listed Building and wish to replace your windows this would fall under the jurisdiction of the relevant Local Authority therefore planning permission would be required and the installation cannot be registered with FENSA.

Doors with less than 50% glazing do not require registration.

FENSA also does not apply to caravans or holiday chalets.

How much will a FENSA certificate cost?

We register every uPVC window and door installation with FENSA and send you the certificate free of charge.

As a FENSA Registered Businesses, how are you vetted?

FENSA Registered Businesses are vetted at the start of their registration which includes checking the following:

• Pre-Approval Inspection
• Part of the pre-approval checks includes checking the company’s surveyor and installer competencies
• Employer’s Liability for at least £10M
• Public Liability for at least £2M
• Customer Contract Documents with Terms & Conditions
• Any guarantees and warranties must be clearly written

To ensure the Building Regulations and thermal performance standards are consistently maintained, the installation work of every FENSA Registered Business is continually inspected. Inspections are carried out on behalf of FENSA the British Board of Agrément (BBA).

Why is insurance required for customers?

For all replacement window and door installations that are notifiable to FENSA. FENSA Registered Businesses are required to have in place for their customers the categories of insurance stated below. It is a government requirement that companies must have certain insurance policies in place where applicable.

Deposit Protection: If FENSA Registered Businesses take deposits in advance of installations, they must give some form of deposit indemnity. Deposits may be guaranteed by, for example, trade association Deposit Indemnity schemes, or credit card protection.

Guarantee or Warranty: FENSA Registered Businesses must give a guarantee or warranty covering the cost of completing rectification work in respect of defects for a period of ten years.

Insurance-Backed Guarantee (IBG): FENSA Registered Businesses must also back up their Guarantee/Warranty with an independent insurance policy, in the event of ceasing to trade. This is called an Insurance-Backed Guarantee (IBG).

FENSA have requested to inspection my new installation, is this normal?

Yes. FENSA Registered Businesses undergo a Pre-Approval Inspection at the start of their registration with FENSA. To ensure the Building Regulations and thermal performance standards are consistently maintained, the installation work of every FENSA Registered Business is continually inspected by the UKAS accredited independent inspections body, the British Board of Agrément (BBA).

Inspections will normally be carried out on 1% of each business’s installations, subject to a minimum of two per annum and a maximum of 100. In the event of failed inspections, businesses will be responsible for the costs of re-inspection and the frequency of inspections will increase.

How can I obtain a replacement FENSA Building Regulations certificate?

FENSA certificates act as documentary evidence that the installation work has been self certified as complying with the Building Regulations. To obtain a replacement certificate, you will need to call FENSA on 020 7645 3700. .

What are A Rated Windows?

A Rated windows are energy efficient windows incorporating Pilkington EnergiKare glass. They achieve the requirements of the Energy Saving Trust and come with an energy efficient certificate from the British Fenestration Rating Council. The certificates are similar to those you will have seen on fridges and washing machines, coding on a scale from A to G with A being the most energy efficient

What weather rating can be achieved with PVC-U fenestration products?

The window products have been tested and certified to achieve severe weather exposure categories making them ideally suited for all applications including high-rise tower blocks and exposed areas.

What thermal performance can UPVC windows achieve?

Our windows products can achieve U values in the region of 1.3 with double glazing and as low as 0.8 with triple glazing.

Are colour options available?

All our products are available in a wide range of colours and woodgrain foils. We can also colour-spray to any RAL colour to ensure a professional colour-match. Visit our Products page to find out more about our spraying service.

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