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Receptionist / Admin Role

• The purpose of the role is to provide a reliable, efficient and timely front of house service to ensure Caddy Windows exceed client expectations at every visit and provide a first-class customer experience.
• To be flexible with your duties to ensure the smooth running of the showroom and take ownership of your tasks to make sure they are completed in an accurate and timely fashion.
• The receptionist should have a smart and professional appearance at all times, wearing a clean presentable uniform and having a positive demeanour.
• Deals effectively with clients by displaying a professional, courteous and empathetic approach both face-to-face and by telephone
• The job is a multi-skilled role including answer telephones in a friendly, helpful and professional manner.
• Where possible deal with enquiry, redirect the call or take message for the relevant person.
• Welcome all clients and suppliers arriving at the showroom and direct them to the appropriate area.
• Understand and be confident in the use of the computer system, making it work for the receptionist, and using initiative to check all data regularly
• Communicating appropriately with clients, visitors, suppliers and sales team.
• Ensure that client records are kept up to date and manual records are filed in an efficient, tidy and secure manner.
• Ensure knowledge of and adhere to company policies and procedures.
• Manage the reception area and maintain the reception as a welcoming, pleasing, tidy and orderly area, which is checked regularly throughout the day.
• Obtain customer requirements and contact details.
• Full understanding and compliance of the appointment book management and best showroom procedures
• Knowledge of the Complaints policy; and deal with complaints with confidence and per the Complaints Policy
• Correspond with customers via telephone, emails and letters.
• Schedule appointments, raise and print necessary paperwork for internal use.
• Preparing customer information pack.
• Has a meticulous attention to detail and is aware of the importance of keeping the reception area well presented.
• Complete any administrative tasks allotted to the receptionist by their line manager
• Chase and record customer quotation feedback.
• Take customer payments.
• Customer aftercare.
• Continually looks to improve ways of meeting or exceeding customer expectations
• Deal with incoming post and send external post.
• Check supplier invoices and entered on to Sage Accounts.
• Be aware of the hand over procedure to other receptionists and encourage diary system to message other receptionists
• Assist the training and development of other receptionists.
• Understand the different roles within the company and that they understand the reception requirements.
• Confident PC user with the ability to use company software competently.

Working hours:

Tuesday 10-6
Wednesday 10-6
Thursday 10-6
Friday 9-5
Saturday 10-3

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